Last Updated: September 8, 2026
Shipping & Delivery Policy, at NewLookCollection.com, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.
1. Order Processing
After you successfully place an order, you will receive an order confirmation through the contact details provided during checkout.
Orders are normally processed within [1–3 business days], subject to product availability, payment confirmation and other operational factors.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
Estimated delivery time is generally:
[3–7 business days] after the order has been shipped.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Regional restrictions
- High-volume sale periods
- Unexpected logistics delays
- Other circumstances beyond our reasonable control
The estimated delivery date is not necessarily a guaranteed delivery date.
3. Shipping Locations
We currently ship to:
[India / India and selected international destinations]
Some remote locations, restricted postal areas or locations that cannot be serviced by our logistics partners may be excluded.
If international shipping is available, applicable customs duties, import taxes and other destination-country charges may be payable by the customer unless expressly stated otherwise.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
We may offer:
- Standard shipping
- Free shipping on qualifying orders
- Promotional shipping offers
- Other delivery options where available
Shipping charges may vary based on destination, order value, package size and applicable promotional conditions.
5. Order Tracking
Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp or another available communication method.
You can use the tracking information provided by the applicable courier to monitor your shipment.
Tracking information may take some time to become active after the package has been handed over to the courier.
6. Delivery Attempts
The courier may make multiple delivery attempts depending on its operating procedures.
Please ensure that the shipping address and contact information provided during checkout are accurate.
If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package or other customer-related reason, additional delivery or return charges may apply where permitted.
7. Incorrect Shipping Information
Customers are responsible for providing accurate:
- Name
- Mobile number
- Email address
- House/building number
- Street/locality
- City
- State
- PIN/postal code
NewLookCollection may not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
8. Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Courier delays
- Public holidays
- Government restrictions
- High-demand periods
- Strikes or other logistics disruptions
If your order is significantly delayed, please contact our customer-support team with your order number.
9. Damaged Packages
If your package appears visibly damaged when delivered, we recommend documenting the condition of the package before opening it.
If the product inside is damaged, defective or incorrect, contact us promptly at [support email] and provide your order number along with photographs or videos of the package and product.
Our team will review the issue and provide an appropriate resolution under our Return, Refund & Exchange Policy.
10. Partial Shipments
In some circumstances, items from the same order may be shipped separately.
If this occurs, you may receive separate tracking information and delivery dates for different items.
11. Cash on Delivery
Where Cash on Delivery is available, the applicable COD terms and charges, if any, will be displayed during checkout.
COD availability may vary depending on the customer’s delivery location and order value.
12. Order Cancellation
Orders may be cancelled only before they reach a stage where cancellation is no longer possible.
Once an order has been packed or shipped, cancellation may not be available through the standard process.
Please contact customer support as soon as possible if you need assistance with an order.
13. Delivery Information
NewLookCollection will provide relevant delivery and shipment information to customers to help them make informed purchasing decisions. This is consistent with the disclosure principles under India’s Consumer Protection (E-Commerce) Rules, 2020.
14. Contact Us
For shipping and delivery assistance, please contact:
Website: NewLookCollection.com
Email: [support@newlookcollection.com]
Phone: [7645288921]
Business Address: [Rohini, Sector 23, New Delhi]
- When contacting us, please provide your order number so that we can assist you more quickly.
