Last Updated: September 8, 2026
Return, Refund & Exchange Policy, at NewLookCollection.com, we want you to be happy with your purchase. If you receive a product that is eligible for return, exchange or refund under this policy, you may contact our customer support team within the applicable return period.
Please read the following terms carefully before requesting a return.
1. Return Window
Customers may request a return or exchange within [7 days] of delivery, provided the product meets all eligibility requirements described below.
The return period begins from the date the order is marked as delivered.
Products requested for return after the applicable return period may not be accepted.
2. Eligible Products
To qualify for a return or exchange, the product should generally:
- Be unused and unworn
- Be unwashed
- Be free from perfume, makeup, stains, damage or alterations
- Have all original tags attached
- Be returned with the original packaging where applicable
- Include accessories, labels and other items originally supplied with the product
- Be in resaleable condition
We recommend trying garments indoors and keeping all original tags attached until you are certain that you want to keep the product.
3. Non-Returnable Products
Certain products may not be eligible for return or exchange for hygiene, customization or other legitimate reasons.
These may include:
- Products marked as “Final Sale”
- Customized or personalized products
- Used or washed garments
- Products without original tags
- Products damaged after delivery due to customer handling
- Products altered or modified by the customer
- Items specifically identified on the product page as non-returnable
The applicable product page should be checked before placing an order.
4. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- A wrong product
- A product significantly different from the product ordered
please contact us as soon as possible and preferably within [48 hours] of delivery.
We may request photographs or videos showing the product, packaging, shipping label and issue so that our team can investigate the complaint.
Where the issue is verified and the product qualifies under our policy, we may provide a replacement, exchange, refund or another appropriate resolution.
5. How to Request a Return
To request a return or exchange:
- Contact us at [support email].
- Provide your order number.
- Tell us the reason for the return.
- Provide photographs or other information if requested.
- Wait for return instructions from our customer-support team.
- Pack the product securely with its original tags and packaging.
- Hand the package to the authorized return courier, where applicable.
Please do not send a product to an address without first receiving return instructions from NewLookCollection.
6. Return Shipping Charges
Return shipping charges may depend on the reason for the return.
If the product is returned because it is defective, damaged, incorrect or materially different from what was ordered, NewLookCollection may arrange or bear the applicable return shipping cost, subject to verification.
For returns requested for reasons such as size, fit, color preference or change of mind, [state whether return shipping is free, deducted from refund, or paid by customer].
The applicable return-shipping terms will be communicated during the return process.
7. Refunds
Once the returned product is received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be processed through the original payment method, where technically possible.
Depending on the payment provider or bank, the time taken for the refunded amount to appear in your account may vary.
For Cash on Delivery orders, refunds may require the customer to provide valid bank-account or other payment details through an appropriate secure process.
8. Refund Amount
The refund amount may depend on:
- Product eligibility
- Applicable return-shipping charges
- Discounts or promotional offers
- Coupons or credits used for the order
- Taxes and other applicable charges
- The reason for the return
Any deductions applicable to the refund will be communicated to the customer where required.
9. Exchanges
Eligible products may be exchanged subject to:
- Product availability
- Size availability
- Color/style availability
- Compliance with the return conditions
If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.
10. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Orders that have already been processed, packed or shipped may not be cancellable through the normal cancellation process.
If cancellation is permitted after processing, applicable shipping, payment or other charges may apply where legally permitted.
11. Return Inspection
All returned products may be inspected before a return, exchange or refund is approved.
If a returned product does not meet the eligibility requirements, NewLookCollection may reject the return and the product may be sent back to the customer.
12. Fraudulent or Abusive Returns
We reserve the right to investigate unusual, repeated or potentially fraudulent return activity.
Where permitted by law, we may restrict return privileges or take appropriate action where there is evidence of misuse, fraud, product substitution or intentional damage.
13. Consumer Rights
Nothing in this policy is intended to restrict any mandatory rights or remedies available to consumers under applicable law.
The Consumer Protection (E-Commerce) Rules, 2020 require relevant e-commerce entities to provide clear information concerning returns, refunds, exchanges, delivery and related terms.
14. Contact Us
For return, refund or exchange assistance:
Website: newlookcollection.com
Email: [support@newlookcollection.com]
Phone: [7645288921]
Business Address: [Rohini, Sector 23, New Delhi]
- Please include your order number whenever contacting us about a return or refund.
